Privacy Policy

Last Updated: August 7, 2026

Our Commitment to Privacy

Gentle Touch Aesthetics, LLC, doing business as Gentle Touch MediSpa & Wellness (“Gentle Touch,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit gentletouchmedispa.com (the “Website”), interact with our digital communications, use online booking or client-account features accessible through our Website, or otherwise interact with us in ways covered by this Policy.

This Privacy Policy should be read together with our Terms & Conditions.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide, including:

  • Name;
  • Email address;
  • Telephone number;
  • Mailing address;
  • Date of birth, when applicable;
  • Account or profile information;
  • Appointment and booking information;
  • Service and purchase history;
  • Treatment or service preferences;
  • Communications you send to us;
  • Survey, promotion, referral, or event information; and
  • Other information you choose to provide.

When you schedule services, establish a client account, purchase products or services, or otherwise interact with Gentle Touch, additional information may be collected as reasonably necessary to provide the requested service.

Online Booking and Client Accounts

We use Zenoti, a third-party practice management and online booking platform, to provide certain client services, including online scheduling, client account access, appointment management, and related communications.
Information you submit through Zenoti may be collected and processed by Zenoti on our behalf and in accordance with applicable agreements, privacy requirements, and Zenoti’s applicable privacy practices.

Online booking may require contact information, appointment information, account information, and payment card information.

Payment information may be processed by Zenoti and/or applicable payment processors. Gentle Touch does not necessarily receive or store complete payment card information submitted through third-party payment-processing systems.

Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website or source;
  • Pages viewed;
  • Dates and times of Website visits;
  • Website interactions; and
  • General usage and diagnostic information.

This information helps us operate, secure, analyze, and improve the Website.

Cookies and Similar Technologies

We and service providers acting on our behalf may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand Website usage, measure performance, and support marketing and advertising activities.

Cookies are small data files stored on your device.

Depending on the technologies used on our Website, cookies may include essential cookies that help the Website operate properly, analytics cookies that help us understand how visitors use the Website, and advertising or marketing cookies that may help us measure advertising effectiveness or deliver more relevant advertising.

You can control certain cookies through your browser settings and, where available, through Website cookie controls. Blocking some cookies may affect Website functionality.

Analytics and Advertising

We may use analytics and advertising services to understand Website activity, evaluate marketing effectiveness, and improve our communications.

These providers may collect information through cookies, pixels, or similar technologies.

Where applicable, information collected through these technologies may be used to measure advertising performance or help deliver advertising based on Website activity or interests.

We do not authorize service providers to use information collected on our behalf for purposes prohibited by applicable law.

How We Use Information

We may use information we collect to:

  • Operate and maintain our Website;
  • Provide information, services, or support you request;
  • Schedule and manage appointments;
  • Create and manage client accounts;
  • Communicate regarding appointments, consultations, purchases, or services;
  • Send confirmations, reminders, and follow-up communications;
  • Process transactions;
  • Respond to questions and requests;
  • Personalize your experience;
  • Provide customer service;
  • Administer promotions, referral programs, events, or other programs;
  • Send marketing communications when permitted;
  • Measure and improve our Website, services, and marketing;
  • Understand Website usage and client preferences;
  • Detect fraud, misuse, or security threats;
  • Protect our rights and the rights of others;
  • Comply with legal and regulatory obligations; and
  • Carry out other purposes disclosed when information is collected or with your consent.

Email and SMS Communications

If you subscribe or otherwise consent to marketing communications, we may use your contact information to communicate with you regarding Gentle Touch services, products, promotions, events, and other information.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the email.

You may opt out of applicable marketing SMS/text messages by replying STOP.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications, such as appointment confirmations, transactional messages, account notices, or other service-related communications where permitted by law.

Payment Information

When you make a purchase or provide a payment method in connection with booking, your payment information may be collected and processed by third-party payment processors or practice-management platforms.

We use these providers to facilitate secure transactions.

We do not intentionally publish or disclose complete payment-card information, and our access to such information may be limited by the systems used to process payments.

Healthcare and Treatment Information

When you become a client or patient and receive medical, aesthetic, or wellness services, we may collect health-related information necessary to evaluate and provide those services.

Certain health information may be subject to additional privacy protections under applicable healthcare laws and separate privacy notices or practices.

This Website Privacy Policy is not intended to replace any Notice of Privacy Practices or other healthcare privacy notice that may apply to protected health information.

Please avoid sending sensitive medical information through general email, general Website forms, or other unsecured communication methods unless specifically instructed to do so through an appropriate channel.

How We Disclose Information

We may disclose personal information to service providers that perform functions on our behalf, such as:

  • Online booking and practice-management providers;
  • Payment processors;
  • Website hosting and technology providers;
  • Email and SMS communication providers;
  • Analytics providers;
  • Marketing and advertising providers;
  • Professional advisers;
  • Security and fraud-prevention providers; and
  • Other vendors necessary to operate our business and provide requested services.

These providers may access information as reasonably necessary to perform services for us and are subject to applicable contractual and legal requirements.

We may also disclose information:

  • To fulfill the purpose for which you provided it;
  • With your direction or consent;
  • To comply with law, court orders, subpoenas, or legal processes;
  • To respond to lawful government or regulatory requests;
  • To protect the rights, property, safety, or security of Gentle Touch, our clients, or others;
  • To investigate fraud, security incidents, or unlawful activity; or
  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Sale of Personal Information

Gentle Touch does not sell personal information for monetary consideration.

Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly to include some uses of advertising or tracking technologies even when no money is exchanged.

Where applicable law provides a right to opt out of such activities, we will honor valid requests as required by law.

Testimonials, Reviews, and Social Media

Gentle Touch may display testimonials, reviews, photographs, social-media content, or other client-related content when we have an appropriate basis or authorization to do so.

Information you independently post publicly on social media, review platforms, or other public websites may be visible to Gentle Touch and others according to the privacy settings and policies of those platforms.

Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, social-media platforms, booking services, manufacturers, rewards programs, financing providers, or other services.

We are not responsible for the privacy practices of independent third parties.

We encourage you to review the applicable privacy policy when you leave our Website or interact directly with another provider.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and client records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

Different categories of information may be subject to different retention periods.

When information is no longer reasonably necessary, we may delete, de-identify, or securely retain it as required or permitted by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords and other account credentials and should not share them with others.

Children’s Privacy

Our Website is not intended for children under 18 to independently create accounts, schedule services, or submit personal information.

We do not knowingly use the Website to market directly to children under 18.

Where services may lawfully be provided to a minor, information may be collected with appropriate parent or guardian involvement and handled in accordance with applicable law and our clinical practices.

If you believe a minor has provided personal information through the Website inappropriately, please contact us.

Your Privacy Choices

Depending on your relationship with us and applicable law, you may have the ability to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Obtain a copy of certain information;
  • Withdraw consent where processing is based on consent;
  • Opt out of marketing emails;
  • Opt out of marketing text messages; and
  • Exercise other rights available under applicable law.

These rights are not absolute. We may retain or continue processing information when permitted or required by law, including for healthcare records, transactions, fraud prevention, legal obligations, or establishment or defense of legal claims.

We may need to verify your identity before processing certain privacy requests.

Florida and Other State Privacy Rights

Residents of Florida or other U.S. states may have privacy rights under applicable state law depending upon the circumstances and whether the relevant law applies to Gentle Touch.

We will honor privacy rights required by applicable law.

Because state privacy laws and their applicability change over time, this Policy describes our general privacy practices without providing rights that do not otherwise apply under law.

You will not be unlawfully discriminated against for exercising an applicable privacy right.

Do Not Track and Privacy Signals

Some browsers and devices provide “Do Not Track” or other privacy preference signals.

Because technologies and legal requirements concerning these signals continue to evolve, our response to them may depend upon the technologies used by our Website and applicable law.

Where we are legally required to recognize a qualifying privacy preference signal, we will do so as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When we update the Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Policy periodically.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Gentle Touch Aesthetics, LLC
d/b/a Gentle Touch MediSpa & Wellness
2723 Maguire Road
Ocoee, FL 34761
Phone: (407) 877-7003
Email: lorriel@gentletouchmedispa.com